POLICY



CUSTOM SCREEN PRINT/EMBROIDERY/METAL SHOP POLICY

STANDARD CUSTOM ORDERS:
Production starts when this invoice is paid in full unless otherwise agreed upon by both parties in writing. By paying the invoice, you approve the mock,tech pack, or any other digital rendering of the product provided by destroyallmerch. All transactions are final and we DO NOT offer refunds.

RUSH CUSTOM ORDERS
Production starts when this invoice is paid in full unless otherwise agreed upon by both parties in writing. Please be aware that it is likely to have inconsistencies in the product due to bypassing quality control to finish the order as needed. 

If you are providing print ready artwork, please submit in AI vector format with all the correct crop marks, registration marks, pantone colors, and sizing. Please make sure that you have looked over your artwork to make sure there are no typos and the artwork is correct. We review your artwork and if it needs some changes, we'll let you know. If you need our help, that is not a problem. We can design your shirt and make your custom logo. We do bill an additional Designer fee of $30 per hour until the artwork is ready. If and when your artwork meets our guidelines, we will print as is. Once you approve we will print as is and bill you accordingly. 

(please note, artwork invoices are provided after the job is finished) 

SHIPPING:

Please allow 17-24 days to receive your order unless otherwise agreed upon by both parties in writing. A tracking number will be available once the order has shipped to the address you have provided to us unless delivery or pick up is arranged. If a pick up is arranged, buyer has 7 days to pick up their order. If the order is not picked up, it will be sent COD (this means YOU pay shipping costs) to the address listed on the buyers payment information shown in the invoice.

RUSH ORDER SHIPPING:
We will also drop ship your order to any location next day or 2nd day air for an additional shipping cost.

CLAIMS/DISPUTES:
If your package is damaged or lost in-transit, it is your responsibility to contact the shipping agency to file a claim. We insure all of our products with the shipping agency up to 25% of the product value noted in this invoice (excluding mold and shipping costs). We will payout for loss or damage once the claim has been approved by the shipping agency.

COPYRIGHT:
All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By uploading your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to Destroyallmerch. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.

AGREEMENT:
By paying the invoice, you hereby agree to the terms set above and to indemnify, defend and hold harmless Destroyallmerch.